Care Synergy has an immediate opening for a Director of Patient and Family Experience of Care in their Denver, Colorado office.
The Director of Patient and Family Experience of Care position will work with the Affiliate organizations, focusing on improving and driving the HIS data set scores, H-CAHP scores and the HEART Quality Reporting Tool scores. The position is responsible and accountable for the leadership, design, implementation and results of the patient and family experience of care in hospice and palliative care.
This position will lead, design, implement and direct quality and other improvement activities and initiatives related to all publicly reported hospice and palliative care metrics, outcomes and scores. Develops, shares and implements best practices in quality patient and family care, service delivery, perception of care and outcome metrics.
Responsible and accountable for the oversight and improvement in all publicly reported quality and outcomes initiatives in hospice and palliative care. Evaluates improvement activities and initiatives in order to make modifications to them in order to maximize the patient and family experience of care as well as the results and outcome metrics.
This position evaluates results in order to identify opportunities and initiatives to improve customer satisfaction and the patient and family experience of care. Provides regular communication and reports to the Care Synergy Executive Staff, Affiliate President, Affiliate Leadership Staff, and the Quality Committees of the Affiliate Boards and The Care Synergy Quality Committee.
Care Synergy was formed in 2014 thanks to the vision of the Board of Directors of The Denver Hospice. Care Synergy is the largest end-of-life care network along the Front Range. Care Synergy provides mission support services to a growing family of preeminent not-for-profit, mission driven and community-based hospice, palliative care and post-acute care providers serving the Front Range.
Care Sy...nergy’s Affiliates continue to operate as distinct not-for-profit, mission-driven hospice and palliative care providers. At the same time Care Synergy Affiliate members are working together to share resources and best practices to meet the needs of the communities we serve along the Front Range for quality, compassionate, timely hospice and palliative care.
Care Synergy’s Affiliates include:
•Halcyon Hospice and Palliative Care
•Pathways Hospice and Palliative Care
•The Denver Hospice and Optio Health Services