This position is responsible for executing the onboarding and implementation for new groups and support existing customers with any issues related to Quality programs, in particular, Clinical Emergency Data Registry – www.acep.org/cedr.
Responsibilities also include coordinating and managing various aspects of new group onboarding process – from application through to contracting and then provide assistance, as needed, throughout the technical implementation phase of onboarding; acting as a single point of contact for Emergency Management groups and associated hospitals, billing companies, and technical experts to provide contracting and implementation support and address any issues or concerns they have; responding to requests from new groups interested in CEDR; and conducting online and in-person information sessions on behalf of CEDR.
Bachelor’s degree in health services, statistics, biostatistics, epidemiology, public health, health policy or a related field 2-3 years of progressive experience in a customer service role. Relevant experience could substitute for education
Experience in healthcare software implementation including project tracking, task coordination, customer communication, and issue resolution.
Knowledge of clinical healthcare data analysis techniques and data acquisition methods.
Experience in tracking and reporting project status including progress reporting, risk analysis, and issue management.
Strong inter-personal skills and ability to address customer needs on the phone or email
Proficiency with computers, Microsoft Office (Word, and Excel) and enterprise application systems (training for using ACEP systems will be provided)
Experience with handling and executing multiple priorities with both internal and external stakeholders
Self-motivated, energetic, dependable, responsible and resourceful
Ability to handle full range of delegated tasks, work independently, exercise good judgment, prioritize tasks, ability to adapt to shifting priorities and schedules, display strong personal initiative, and follow through in all areas assigned with attention to detail and timeliness
Ability to build, establish and maintain effective working relationships with internal and external stakeholders
Cooperative, tactful and able to work under pressure in a fast pace rapidly changing environment
Voted one of the “Best Nonprofits to Work For - 2016" by The NonProfit Times, The American College of Emergency Physicians (ACEP) is a national medical specialty society serving 37,000 members and is headquartered in Dallas, Texas.
We offer a competitive salary, paid insurance plans, retirement plan, flextime and more.
We are an equal opportunity employer offering a tobacco-free environment. Visit our website at www.acep.org.