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Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
Johns Hopkins Home Care Group is seeking a Senior Director of Quality and Safety to join our team. Under the supervision of the President/CEO, this position is responsible for directing the Safety and Performance Improvement programs to enhance quality of care provided within the divisions of the Johns Hopkins Home Care Group. This position is responsible for the day-to-day operations, selection and ongoing development of the Quality/Safety Department professional and support staff. The Senior Director utilizes leadership and operational expertise plus knowledge and application of the PDCA and DMEIC framework using evidence-based practice, quality and safety literature, theories of quality/ innovation, and statistical processes to facilitate the operationalization of the organization’s quality and safety goals. S/he provides leadership to the clinical divisions to ensure the appropriate quality/safety projects and priorities are identified on an annual basis and that departmental resources are assigned appropriately to achieve performance results across the organization and at the divisional level. S/he tracks and reports progress timely on quality improvement results or outcomes, identifies gaps in current performance, and strategizes to achieve improvement with sustainability.
Master's degree in Nursing, Business Administration or Healthcare Administration required.
Ten years of health related experience required
12-15 years’ experience preferred. Five (5) years previous experience in Quality, Safety or Performance Improvement required; Five (5) years of management experience required
License in a clinical field preferred, preferred RN
Knowledge and Skills:
Excellent knowledge base of performance improvement theory and application, change management, organizational behavior, group development and organizational learning
Work also includes data analysis, national, state and local quality improvement initiatives, regulations, and accreditation requirements
Experience with Microsoft Office programs and/or with word processing, databases and spreadsheets
Quality improvement/safety tools and techniques (PDCA, Lean Thinking, Six Sigma, RCA, FMEA etc.)
Effective leadership and management skills
Advanced interpersonal skills, ability to make presentations and interact with all levels of internal and external stakeholders; program development skills; advanced oral and written communication skills
Demonstrated ability to influence through effective negotiation re: individual and group decision making; ability to develop and maintain credibility throughout the organization; function effectively in a fluid, dynamic and rapidly changing environment
Demonstrated ability to analyze, synthesize, and summarize information using statistical process to make sound judgments.
Superior interpersonal skills necessary to exchange information, make recommendations and resolve problems attendant to quality assurance issues
Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.