Master's degree required.
Nemours is seeking an Administrator, Patient and Family Services to join our team in Wilmington, DE.
As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
As the birthplace of the Nemours health care system, the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware, honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond. Ranked among the nation's best pediatric hospitals by U.S. News & World Report and honored with the ANCC's Magnet® Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties. We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department. Additionally, Nemours duPont Pediatrics allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.
The Administrator, Patient and Family Services is responsible for the high performance and effectiveness of the following programs and services at AIDHC and in surrounding Nemours Delaware Valley satellite locations: Social Work, Child Life, School Program, Pastoral Care, Volunteer Services, Auxiliary, Welcome Centers, Integrative Medicine Program, Patient Escort Service, and the Family and Youth Advisory Councils. In addition, the Administrator will collaborate in the development of strategies, lead the implementation, and ensure the monitoring and improvement of programs, services and processes designed to elevate and sustain the highest levels of patient and family satisfaction at AIDHC. The Administrator will serve as a senior leader in the hospital and, as such, be highly collaborative and visible within Nemours and the communities we serve.
- Provide senior leadership of departments through teaching, coaching and mentoring that meets and exceeds True North goals and targets in the areas of quality, safety, service, process improvement and Associate engagement.
- Achieve and/or sustain industry-leading levels of patient and family satisfaction throughout all hospital and hospital-based satellite locations.
- Ensure full engagement of Associates, parents, guardians and children in the continuous improvement of the programs, services and processes provided by the hospital and hospital-based satellite locations.
- Meet or exceed all regulatory, licensure and accreditation requirements for responsible departments.
- Meet and exceed financial performance and budgetary goals for departments, while never sacrificing quality, safety and the service experience.
- Fulfill the duties, expectations and behaviors associated with a "Lean Leader" at Nemours, role-modeling our culture, principles and methods of continuous improvement.
- Drive the development and implementation of innovative programs and services that will elevate the delivery of the Nemours brand promise.
- Serve as an active, collaborative and engaged senior leader member of the hospital leadership team (Kitchen Cabinet) and other committees, task forces and work groups in the Delaware Valley, enterprise and community.
- Accept miscellaneous duties and responsibilities as may be assigned from time to time by supervisor.
- Develop a high-performing management team through a style of teaching, coaching and mentoring, while ensuring a thoughtful succession plan for key management and staff positions throughout the departments.
- As a senior Nemours leader, demonstrate evidence of commitment to our complementary goals of creating a culture of philanthropy and community engagement.
- An authentic commitment to the integration and success of the entire Nemours enterprise, achieved through collaboration with leaders across the system.
- A commitment to professional development and growth, achieved through participation in relevant professional associations, conferences and community boards.
- A commitment to enhancing the Nemours brand through podium and poster presentations at local, regional and national meetings and symposia.
- Minimum seven years progressive management experience in a children's hospital or system is preferred. Other relevant industry experience will be considered.
- Demonstrated experience in Lean/Six Sigma principles and methods preferred.
- MHA, MPH, MBA or equivalent is required.
- A commitment to achieving fellowship status in the American College of Healthcare Executives within three years of employment.
- Fellowship status in the American College of Healthcare Executives.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique "Bridge to a Healthy Future" pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
For more information and to Express Your Interest in less than 60 seconds, please visit http://careers.nemours.org/jobs/137879/