Manager, Quality and Outcomes New Hanover Regional Medical Center
Pender Memorial Hospital
Forbes Magazine has announced New Hanover Regional Medical Center is one of America’s Best Employers of 2018. Our organization is the region’s largest healthcare provider, employing over 7,000 people who have a passion for making a positive difference in the lives of others. This is the ideal place for you to further your career.
The Manager of Quality and Outcomes is a Registered Nurse reporting to the CNE to achieve improvements in patient outcomes, operational performance, utilization management and variations in practice. This is a multifaceted role, incorporating expertise in clinical practice, utilization review, data analysis, research, risk management and performance improvement methodologies in order to achieve measurable improvements in the five pillars: service, people, quality, finance and growth. The Manager of Quality and Outcomes is responsible for the Social Workers, Social Work Administrative Coordinator, Community Liaison (SNF/Swing) and Transport Specialist. The Manager of Quality and Outcomes is self-directed and acts as an effective leader, catalyst for change, and role model for quality nursing practice.
Additional responsibilities include:
Effectively facilitates assigned clinical outcome initiatives in collaboration with medical and hospital staff to redesign operations and clinical practice in support of the hospital's strategic initiatives, goals and objectives (identifying opportunities for improved outcomes, reduced cost, improved LOS, and best practice utilization of resources).
Coordinates the development of annual quality improvement plan.
Directs the organization-wide program for performance measurement, analysis, and improvement including data use, benchmarking and performance improvement teams.
Utilizes clinical data bases and national benchmarks to identify opportunities for improved outcomes, reduced cost, improved LOS and best practice utilization of resources.
Coordinates activities of peer review process including case review against defined performance measures for referral through the peer review process.
Education: Bachelor’s degree in Nursing required; Master's degree in nursing, business or related field preferred.
Licensure/Certifications: RN required; CPHQ certification and Utilization Management certification preferred.
Experience: Minimum of 5 years experience as RN with 3 years experience in quality, peer review, regulatory compliance, etc.
If you are looking to take the next step in your career, Wilmington, NC is a growing coastal community of around 100,000 people in Southeastern North Carolina. Enjoy living and working where most people vacation. Year-round boating, golf, fishing, tennis, and biking are available. We have a vibrant, historical downtown with excellent restaurants and an active cultural arts community.
New Hanover Regional Medical Center offers a benefits package designed to ensure access to quality healthcare and help you maintain a healthy lifestyle.
Teaching hospital, regional referral center, and Level II Trauma Center
Southeastern North Carolina’s largest employer with more than 7,000 employees