Vanderbilt University Medical Center Executive Search Team is conducting a national search for an Executive Director, Enterprise Product Management. The Executive Director will report directly to the VUMC Chief Information Officer (CIO) and lead a team comprised of product directors, product managers, developers, QA analysts, and a business intelligence and analytics team. The Executive Director, Enterprise Product Management will help VUMC stay abreast of trends and practices that will establish the Product Management group as a “Best in Class” operation; fostering productivity, security, and architectural discipline to support the continued growth VUMC is experiencing. The role will also ensure VUMC IT’s platforms and products are strategically managed to meet the needs of the organization.
In VUMC IT, the Executive Director, Enterprise Product Management holds leadership and management responsibilities in the executive leadership team. This role is specifically responsible for taking ownership of VUMC’s enterprise and administrative products and systems including, but not limited to, Microsoft Office 365 suite, Skype, Box, and the ERP system suite. This role will also direct enterprise cloud storage solutions and vendor relationships; and is responsible for coordinating and clarifying these service offerings and costs to our customers. The Executive Director, Enterprise Product Management understands product architecture and security requirements so that VUMC leverages its existing underlying technology platforms to the greatest extent possible; or recommends investment in platform technologies and partners that strengthen VUMC’s strategic position. The Executive Director will be the face of our enterprise products to our internal customers. They will lead outreach functions to see how internal customers are using enterprise solutions. They will work with business partners to determine how to train and educate on ways to use enterprise products to obtain the best possible value.
VUMC Information Technology (VUMC IT) is part of an overall IT structure that provides core infrastructure and hosting services for VUMC as well as support enterprise applications and administrative products. VUMC IT services include: Data Center Management, Hosting Services, Cloud Services, Network and Voice Services, End User Services, Collaboration, Administrative Application Development, Business Intelligence, and IT Purchasing and Contracts.
VUMC IT is committed to health care transformation with the effective application of information technologies, health informatics technologies, and services.
Position Qualifications: • Bachelor's Degree (or equivalent experience) and 10 years of experience (required) • Master’s Degree in Computer Science or Business Administration (ex. Management Information Systems) is preferred • Ten or more years of diverse IT experience in a combination of engineering, architecture, and/or enterprise IT operations management (preferably in the healthcare industry) • Ten years of leadership responsibilities with demonstrated experience in leading (directly and indirectly) large teams • Experience engaging executives and other stakeholders to support business decisions • Experience in transformation and organizational change management • Experience demonstrating exceptional oral and written communication skills with varied stakeholders (e.g. business, technical, executive)
Knowledge and Skills: • Strong leadership skills, with the ability directly lead and manage a large team in a fast-paced environment • Strong collaboration skills, with demonstrated ability to create and foster a collaborative work environment and maintain effective, high performance teams • Strategic business focus and understanding; customer-focused perspective • Long-term focus and ability to make strategic recommendations and decisions surrounding difficult, complex, and critical issues • Negotiation and conflict resolution skills; ability to build an open environment where conflicts around project priorities and funding decisions can be aired and resolved in an objective, respectful, and supportive manner • Ability to build and deliver executive-level summary reports and presentations, and interface with business leaders as an ambassador of VUMC IT enterprise products • Distinctive blend of business acumen, including finance, IT, strategy, and operations knowledge • Deep understanding of current and emerging technologies and how other organizations are employing them to drive business results, and how they may be applied to VUMC • Proven ability to balance and manage multiple, competing priorities • Ability to operate effectively with cross-functional teams and drive results independently • Strong organizational and analytical skills • Strong troubleshooting and problem-solving skills • Strong interpersonal skills (oral and written communication)
Primary Responsibilities and Activities: Business Management • Establish and maintain relationships with key business and technology stakeholders, and facilitate decisions regarding product capabilities and priorities • Perform internal and external customer research by means of surveys, product analytics, market research, interviews, online forums, or other cost-effective means of gaining insight into the "voice of the customer." Use this insight to define the customer segments the product will target, to understand those customers' goals, and how they would gain value from product capabilities • Perform competitive analysis on product alternatives that business partners might use to understand what capabilities and qualities the product must have to attract customers away from those alternatives — and keep them satisfied • Facilitate and drive alignment among key stakeholders, supplying customer and market research and analytics to converge on a product strategy, vision, and roadmap. Use alignment strategies to help the business achieve its goals and objectives, according to a shared view of product priorities. Define roadmaps by defining a release strategy, from early pilots, through minimum viable product (MVP), to subsequent enterprise releases • Work within the product budget established in consultation with business sponsors and product-line managers by balancing resources across customer and market research, competitive analysis, vision development, and prototyping • Work with key stakeholders to make frequent and dynamic prioritization decisions based on product analysis, product team metrics, and customer feedback. Define, track, and communicate key product performance indicators as required to inform this process, and track business results • Work with key stakeholders to develop and refine business and pricing models for the product, providing recommendations on centralized and decentralized cost models, as appropriate • Bring products to market by ensuring VUMC IT and its vendor partners are prepared to deliver and service the product throughout its life cycle. Primarily serving internal customers, ensure that VUMC IT (and any other relevant support organizations) is prepared to deliver and support the entire spectrum of product delivery (including all human, organizational, process, and physical aspects, such as training for call-center agents)
Product Delivery Management • Execute platform product management including managing the strategy and roadmap for enterprise platforms based on requirements and roadmaps of all the products that depend upon it. • Collaborate and coordinate with other product management group in VUMC to avoid duplication and manage dependencies. • Act as the keeper and communicator of the vision to translate the enterprise product strategies developed with business stakeholders into tangible requirements the product team needs to ensure they are enabling the right product features and capabilities • Define the product roadmap based on business outcomes. • Oversee product delivery teams and ensure coordination of backlog priorities. • Serve as a strategic advisor to the VUMC IT CIO and provide integrated leadership to VUMC IT with the executive leadership team • Build and maintain relationships with VUMC IT, Health IT, and business department leadership. Build an effective communication framework across VUMC that supports successful product delivery. • Lead the identification and development of Product Management roles, team design, and recruitment. Provide ongoing coaching and mentoring to Product Management team staff • Define, manage and direct the end-to-end Product Management, which includes leveraging best practices and techniques in research, architecture, and service delivery for enterprise products. Evolve product management processes, tools, metrics, and policies ensuring they drive productivity, quality, and business success • Partner with other VUMC IT leaders to develop capital budgeting, forecasts, Total Cost of Ownership (TCO), and Return on Investment (ROI) models for multiple enterprise projects
Key Behaviors and Competencies: Business Acumen and Enterprise Knowledge • Solicit information on enterprise direction, goals, and strategies to inform product strategy development • Understand the key financial drivers and dynamics driving business growth, and the organization's business goals • Promote decisions and recommendations for product strategies that are clearly linked to enterprise and business strategies and financial goals, reflecting awareness of the market context • Sensitive to rapidly resolving issues that arise among products and platforms in a way that balances product and enterprise goals Influencing, Collaborating With, and Leading Others • Communicate business unit and product goals, objectives and priorities in a persuasive manner that builds support, agreement, and commitment • Work effectively with and through others as a member of one or more teams focused on executing the product strategy • Exert servant leadership based on achieving common objectives. Demonstrate patience and temperance when team and organizational culture characteristics conflict • Take actions that directly or indirectly influence others to create support, gain trust and motivate actions in others. Win concessions without damaging relationships • Orchestrate key stakeholders and product teams to turn product vision into reality • Reconcile perspectives on product strategy and priorities into a consensus that all stakeholders can support • Apply change management principles and techniques, helping the organization manage through change as required to execute the product strategy Outside-In, Customer-Driven, Design Thinking Perspective • Naturally curious about, and fluent in, external or internal customer processes and problems, and is committed to solving those problems effectively and urgently • Accomplished practitioner of design thinking, with a proven track record of harvesting deep customer insights • Sufficiently conversant in how to inform product strategy with analytics to continuously consider all available product, customer, and market analytics when making key decisions Strategic Planning and Thinking • Develops product strategies, vision and roadmaps that align with the architecture and technology direction of the business unit, consistent with enterprise • Has a broad perspective that informs product definition and delivery — from both customer insights and business model design — balancing these perspectives consistent with financial and organizational goals • Considers product line with enterprise priorities, strategies, goals, emerging technologies, industry trends and economic viability across the product portfolio Outcome-Driven Orientation • Engages business units and enterprise management on resolving trade-offs of scope, priority, business and technical risk, and business impact of dependencies among multiple products • Embeds with product teams to ensure full transparency and quality, keeping product stakeholders up to date with the latest on delivery status, product risks, and scope changes • Is resourceful, and takes calculated risks to achieve results • Is focused on product quality, staying deeply immersed in product deliverables and releases to ensure consistent, value-added delivery Technical Knowledge and Proficiency • Understands the language the product teams use to conduct the business of the team, and is conversant with all the tools and techniques required to communicate with and send work to a team • Understands — and can operate within — the domains of core technologies that the product requires to deliver capabilities • Is effective in translating technical language into business language as needed to bridge the gap between business and technical professionals engaged in the full product value stream • Where products contain APIs or are APIs, is conversant in the language used by developers in finding, choosing and using APIs, as well as in performing associated API management
Benefits: In addition to offering a lively community that encourages learning and celebrates diversity, VUMC provides a comprehensive and flexible benefits package: • PTO • Health Plan • Parental Leave • Life Insurance • Retirement • Short-Term Disability • Long-term Disability • Accidental Death & Dismemberment (AD&D) • Dental Insurance • Group Discounts • Flexible Spending Accounts (FSAs) • Vision
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.