The Department of Healthcare Reengineering at Geisinger has for mission to improve healthcare delivery and patient outcomes, by developing, implementing, and disseminating innovations based on data science, artificial intelligence and operations research. The Department provides strategic and operational decision support, pioneer Healthcare Systems thinking, and promotes positive change. The Department work in an engaging environment with clinical partners as well as with operational/administrative stakeholders to ensure our solutions are properly designed, deployed and tested. The Department combines professionals from data analytics, operational modeling and applied research.
Requires the ability to utilize multiple sophisticated Operations Research, Statistics, and Data Reporting tools. Manages projects to ensure research contributions in this emerging field are achieved. Oversees projects that lead to dissemination in peer reviewed journals and other forums and to the development of analytics based tools that improve clinical and operational performance.
Must be able to able to work in a dynamic environment with clinical, operational and administrative stakeholders and teams and to build strong work relationships across the institution, including with other improvement and analytic/reporting groups.
Reports to Manager – Healthcare Re-Engineering.
MAJOR DUTIES AND RESPONSIBILITIES:
Operations Research Thought Leadership
*1. Maintains Operations Research expertise in a range of analytical methodologies including discrete event simulation, optimization, statistics, predictive modeling and analysis and risk adjusted benchmarking.
*2. Continuously innovates applications of Operations Research methodologies and capabilities in healthcare.
Process and Relationship Management
*3. Assesses the local stakeholder environment and manages relationships among line staff, department managers, vice president, physicians, physician program leaders and physician chairs.
*4. Facilitates and trains interdisciplinary committees and is able to support manager/physician leader in running interdisciplinary committees. Fosters local accountability.
Dissemination and Communications
5. Presents results from Geisinger improvement modeling projects and research at national meetings and in the published literature as appropriate.
*6. Promotes internal spread and publish in peer reviewed journals.
*7. Clearly, succinctly and persuasively communicates strategies, specific solutions and analyses in way that is appropriately targeted to audience.
*8. Develops project plans for discrete projects.
*9. Manages the work to meet project milestones through task management, consistent follow through, directing and mentoring other team members, supporting the project team, progress tracking and reporting, and creative organizational problem solving. Communicates resource needs.
*10. Consistently achieves project outcomes at target (and frequently stretch) goals with hardwired redesign of clinical/operational workflows and processes. Demonstrates consistent follow-through, creative problem solving, removing barriers, relationship management and tenacious focus on results.
*11. Adheres to Geisinger Health System Security policies and ensures that staff/end-users uphold these same policies; maintains confidentiality of all data.
12. Performs other duties as required or assigned.
*Denotes essential job functions
COMPETENCIES AND SKILLS:
Demonstrates ability to conduct and interpret quantitative and qualitative analysis including demonstrated expertise with analytical and reporting tools e.g. Simulation, Optimization, Multi-Variate Regression, Risk Adjusted Benchmarking, and SAS or SQL. Must have the ability to manipulate and merge data and files for analysis, research and presentation.
Demonstrates ability to identify key business issues and develop appropriate action plans and analyses from multidisciplinary perspectives.
Demonstrates excellent interpersonal skills.
Demonstrates a relentless focus on data accuracy and reproducibility, clinical and operational use, analytic innovation and demonstrable value.
Demonstrates effective communication, consulting, presentation and project management skills including a strong customer service focus.
Demonstrates the ability to organize and prioritize with time management skills.
Demonstrates effective mentoring and leadership skills. Demonstrates ability to develop and maintain effective working relationships throughout all levels of the system from Department Operations to Senior Leadership and including effective supervision of assigned staff.
Demonstrates understanding of hospital, medical group practice, and related operations of an integrated healthcare system.
EDUCATION AND EXPERIENCE:
Master’s Degree in Operations Research, Industrial Engineering, Information Systems, Operations Management, or other related discipline in Management Science is required.
Bachelor s degree in Engineering, Statistics, Computer Science, Information Science or other related field in Management Science is required. Minimum of three years of related work experience or two years of healthcare experience is required.
Strong computing skills including proficiency in at least one computer programming language is required.
Experience in using at least one data analysis software, R Studio, Python or SAS
Experience in using at least one simulation software, FlexSim, Simul8, Arena, Anylogic or ProModel is preferred.
Working knowledge in at least one optimization language, AIMMS, OPL Studio, or GAMS is preferred.
Knowledge and background in mathematical modeling, linear and mixed integer programming is preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical or office environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
THE STEELE INSTITUTE FOR HEALTHCARE INNOVATION:
The Steele Institute provides core innovation services as the innovation "Hub" of the organization. This includes application development (web and mobile) with sandbox (development environment) capability, patient engagement expertise, innovation (non-operational) data and analytics , project and program management services, evaluation sciences services (outcomes, economics), population health and healthcare transformation support services, industrial systems engineering and predictive analytics, innovation communications team (grant writer, publicist, etc.), business development expertise (industry liaisons, start-up, investment).
OUR PURPOSE & VALUES:
Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. Geisinger is known for its focus on caring and innovative programs including the ProvenCare® best-practice approach to maximize quality, safety and value; ProvenHealth Navigator® advanced medical home; Springboard Health® population health program to improve the health of an entire community; ProvenExperience™ to provide refunds to patients unhappy with their care experience; and Geisinger’s MyCode® Community Health Initiative, the largest healthcare system-based precision health project in the world. With more than 215,000 volunteer participants enrolled, MyCode is conducting extensive research and returning medically actionable results to participants. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.