Health First is growing and thus our Quality and Clinical Risk Department is expanding! It’s an exciting time to be at Health First. Join us as we take innovation, quality improvement and patient experience to the next level.
To be fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by planning, directing, implementing and coordinating the quality improvement process and goals. This role will work with Senior Leaders to promote a high reliability organization. The director will lead clinical quality initiatives utilizing quality concepts, tools and data. The director maintains continuous awareness of patient safety and compliance with regulatory bodies. The director has 24-hour responsibility as required for the job functions. The director supervises the associates utilizing Human Resources’ policies and processes.
The Director works closely and effectively with all members of the Quality and Outcomes Management team, as well as the Leadership team in order to enhance performance and ensure that improvements are sustained.
Sponsors professional grow and development among direct reports
Acts as a liaison between the hospital and Regulatory bodies
Provides direct guidance and support for the facility’s quality initiatives in line with Corporate strategies and external quality resources and national benchmark data
Collaborate with clinical operations leaders and clinical staff to engage in process improvement
Provides resources, support and information to department directors and clinical leaders via timely responses to requests. Assesses and makes recommendations for improvement, as well as distributes information, plans of action and oversees the ongoing improvements.
Facilitate the planning and implementation of strategies for the improvement of Patient Safety
Responsible for the implementation and annual review of the Performance Improvement Plan
Overall coordination and integration with other departments that have a direct relationship to quality processes and strategies
Guides quality improvement in support of the strategic and financial objectives of the organization
Facilitate the planning and organizing of organizational approaches to new and revised measures ensuring compliance and implementation on schedule to avoid penalties and achieve the quality outcome goals.
Plans and coordinates regulatory compliance initiatives with accrediting bodies as appropriate
Facilitates the Joint Commission survey in coordination with senior leadership
Manages the flow of information into the Patient Safety Evaluation System (PSES) in accordance with the Health First PSES.
Facilitates FMEA process and reporting
Provides direct guidance and support to the hospital based and medical staff quality committees, as needed
Supports medical staff quality initiatives and guides performance improvement within the Peer Review guidelines set forth by Medical Staff Bylaws and the accreditation standards
Maintains specific understanding of clinical and quality applications and utilizes application methodology and reports for outcome measurement (MIDAS, Trendstar, HBOC, SCM)
Remain on the forefront of emerging industry practices
Other duties as assigned by direct report
Currently licensed to practice in the state of Florida per related field, but may consider 5 years of direct hospital quality experience in lieu of clinical license.
Bachelor’s degree in Business, Healthcare or other information related field required
Experience in Quality Management, robust process design, high-reliability outcomes required
Excellent leadership skills including developing vision and objectives, facilitating work plans, assembling team members with requisite skills and a proven track record for managing to desired outcomes in a timely manner.
Experience with implementing programs, managing people and projects across multiple skills and departments in a highly matrixed environment
Ability to prioritize tasks with minimal supervision
Demonstrated strong interpersonal, business writing and presentation skills
Computer skills mandatory for software applications and clinical systems, databases and hospital based systems; formal training or certifications preferred
Understanding of accreditation requirements and experience successfully guiding standards compliance within healthcare organizations
Global understanding of organizational requirements, development strategies and technological support for successful performance improvement
Demonstrated ability to successfully guide team process
Must be able to stand, walk, bend and stoop for 50% of job
Must be able to sit for long periods working on computer
Must be able to operate telephone, fax machine and copy machines
Must be able to speak and understand the English language
Corrected vision and hearing to normal range
Must be able to drive to other facilities unassisted
Ability to bend and reach under or around equipment in confined spaces.
Internal Number: 038684
About Health First
Health First is Central Florida's only fully integrated health system. With a mission to positively change the health and wellness of the communities we serve, Health First offers the latest technological advances and quality care at our four hospitals and through our many Outpatient & Wellness Services, as well as the area's only Trauma and Heart Centers. Health First also offers multiple commercial and Medicare health plans, the largest multi-specialty physician group in Brevard County, and four fitness centers to help members of our community stay healthy.