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The Regional Director of Quality and Safety is an inspiring leader who provides strategic operational insight to serve the community; engage staff, providers and patients while fostering quality, safety, innovation, and continuous improvement. The Regional Director of Quality and Safety works collaboratively with senior leaders, clinical department chairs, risk management, employees and administrative leadership to develop and implement the hospitals’ quality and safety program and to ensure regulatory compliance and accreditation. The Regional Director reports to the Senior Director of Quality and Safety with a matrix reporting to the Vice President of Medical Affairs.
Direct and coordinate the Quality Assessment and Performance Improvement Committee, including the coordination of all meeting activities and process improvements
Participate and support organizational committees, teams, and projects for the hospital and Hartford Healthcare related to all aspects of performance improvement and the optimization of patient outcomes, for example, Patient Safety, Infection Control Committee, Patient Experience Committee
Oversee the coordination of the high reliability process, serious safety event team and root cause analyses related to clinical performance improvement and patient safety
Provide leadership with quality trends, analysis and process improvement activities that drive work for clinical improvement. Develop quality overview and analysis of trends/activities for the HHC Board Quality and Safety Committee
Coordinate the annual review and revision of the hospital Performance Improvement and Patient Safety Plans for approval by the Board of Directors
Serve as the expert on hospital-wide regulatory standards for Joint Commission, DPH and CMS compliance
Serve as a sponsor for specified performance improvement teams and as an “expert resource” for facilitation and training. Support ongoing peer review and ongoing professional practice review process
Assist managers and clinical chiefs in the development, prioritization and implementation of department and division specific performance improvement and peer review activities
Collaboratively develop and recommend best practices and oversee implementation of practices and programs. Identifies and recommends opportunities for improvement of services provided
Engage staff in process improvement and change activities. Encourage positive response to new opportunities, new technology and changes in healthcare
Bachelor’s Degree is required. Master’s degree in Nursing, Health Administration, Management or related discipline preferred
Five plus years recent management experience in quality improvement in an acute care setting
Experience in regulatory and Joint Commission accreditation process
Current license in good standing to practice as a Registered Nurse in the State of Connecticut
Highly effective analytical, organizational, and problem-solving skills
Strong knowledge of performance improvement methodologies and statistical process control tools
Internal Number: 1915
About Hartford HealthCare
Hartford HealthCare is a fully integrated health system that includes a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a regional home care system, an array of senior care services, a large physical therapy and rehabilitation network and an accountable care organization. Through its institute model, Hartford HealthCare offers the highest standards of care for cancer, heart and vascular services, neuroscience, orthopedics and urology.