Job ID: 20-12487 Type: Regular Full-Time System Office 1919 Building
In this role, you are an essential link between the Risk Management and Patient Relations teams, working to reduce risk, resolve concerns, and provide the safest and most restorative environment for Legacy patients. Your strong leadership skills, combined with your genuine concern for the well-being of others, help to fulfill the Legacy mission of making life better for others.
Legacy Health, the largest nonprofit, community-owned health system serving the Portland-Vancouver area and the mid-Willamette Valley, seeks to improve our community by helping people live healthier and better lives. To support good health, Legacy provides a range of services not found in any other single system: multiple hospitals, a children’s hospital, primary and urgent care, and complete medical specialties.
We partner with many groups to build a healthier community for all. Plus, we value diversity and innovation as we look for ways to improve health care and create a legacy of health for all. Legacy Health has six hospitals with dedicated children’s care at Randall Children’s Hospital at Legacy Emanuel, more than 70 primary care, specialty and urgent care clinics, nearly 3,000 doctors and providers, almost 14,000 employees, plus lab, research and hospice, and a partnership with PacificSource health plan.
Provides direction for the following teams:
Clinical Risk Management
Collaborates with the legal and claims management (professional and general liability) team as well as participates as a member of the Quality & Patient Safety leadership team.
Responsible for the policies, procedures, and activities aimed at minimizing, identifying, mitigating, and controlling professional and general liability risks.
Advises senior leadership on decisions regarding the disposition and management of professional and general liability claims.
Contributes to the functioning of the self-insurance program.
Recognizes, investigates, and prepares the reports for those cases that meet criteria for patient safety reporting.
Supports the work of Patient Billing Services with regard to identifying adverse events that should not be billed.
Bachelor’s degree in Business or Healthcare field required. Advanced degree (e.g. Master’s in Health Care Administration, Business, or a related field, or Juris Doctor) strongly preferred.
A minimum of seven years diverse and progressively responsible experience in healthcare risk management or a related field required, including three to five years’ supervisory experience. Experience within multi-hospital system or integrated healthcare delivery system preferred. Experience with using everyday technology tools (e.g. email, spreadsheets, word processing, voicemail, internet/intranet) to access, organize, and store job-related information.
Possesses critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.
LEADING AT LEGACY
Demonstrates the ability to act consistently with Legacy’s Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.