Operations Program Manager - Population Health Quality Review
Location: Maitland, Florida
Internal Number: 21043791
Operations Program Manager – Population Health Quality Review | AdventHealth Corporate
Location Address: 485 N Keller Rd, Maitland, FL 32751
Top Reasons to Work at AdventHealth Corporate
Day 1 Health Insurance Coverage
Career growth and advancement potential
Full-Time, Monday – Friday
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Responsible for operational readiness and sustainability for all new and redeveloped CIN assets and committees (Quality/Utilization, Contracting/Finance, Network Credentialing/Development, Service Delivery Expectations/Consumer Experience, Bundles/Care Transformation, and Primary Care Department. Ensures each process improvement and service support is delivered on time and works closely with finance to track the actual spend compared to budget.
Oversees and is constantly aware of the status of each initiative, with a focus on Convenient and Connected Care population health and tier 1 service delivery expectations. Anticipates potential roadblocks that may affect completion and communicates issues with Leader. Completes documentation for all phases of the project, in accordance with the CIN governance process.
Accountable for creation of comprehensive work plans. Responsible for all communication throughout the development life cycle of new or existing assets. Communication format may be verbal, written, or in presentation format and may include communicating performance updates to physicians, Executive and Senior Leadership.
Manages analytics and care transformation functions, along with multiple priorities as required and balances work by taking ownership of operational planning tasks related to individual projects under the direction of Senior Leadership.
Manages, participates in, and facilitates project committees in the accomplishment of IHS Population Health & CIN goals by arranging meetings, agendas, presentations, process flows, minutes and applicable project data. Manages logistics and coordinates events.
Assists in the identification, analysis and resolution of system or process problems and quickly collects data to establish facts in order to determine the cause of these problems. Tracks and follows-up on issues then contacts and works with appropriate operational staff to resolve issues. Assimilates past experiences and job knowledge to solve problems in a timely manner. Works closely with the Director and leads team members in trouble-shooting and/or problem solving.
Collaborates with IHS departments to ensure strategic and operational requirements are incorporated and appropriately executed, such as working closely with AdventHealth Medical Group and other ambulatory entities
What You Will Need:
Education and Experience Required:
Bachelor’s degree in Business Administration, Healthcare or related field OR Associates and 5 years of related experience
Two years of experience in healthcare, or project management
Three years of experience in business development, operations, workplace wellness or population health
Knowledge and Skills Required:
Strong organizational skills, self-directed, and ability to manage multiple priorities/projects
Effective oral and written communication skills, with the ability to articulate complex information in understandable terms to all levels of leadership, physicians, and staff
Proficiency in Microsoft Office Suite
Highly skilled public speaker with ability to effectively communicate to small and large groups
Excellent communication, interpersonal skills and ability to lead, facilitate, consult, research and educate
Ability to manage and work with a diverse group of individuals, while striving for excellence
Ability to accept responsibility for actions and results, with a drive to achieve and outperform, while continuously looking for improvements
Problem solving skills with the ability to think creatively
Ability to be a change agent who positively influences others to gain acceptance for important System and clinical programs and processes
Knowledge of clinical operations; safety, regulations, processes, finance.
Strong skills in quickly developing relationships with the ability to influence and change behaviors through evidence-based practices.
Analytical thinking and highly skilled in working with data and technology
The Clinically Integrated Network (CIN) Operations Program Manager is responsible for ensuring operational readiness and sustainability of the CIN assets with a focus on CIN committee support and development and deployment of “Convenient and Connected Care”. This includes but is not limited to, First Access to Care Ecosystem, meaningful interoperability, and communications. The Operations Manager works closely with IHS senior leadership, CIN governance, primary care physicians, and service line leaders to manage CIN Operations according to organizationally determined accountabilities. The Operations Manager works closely with CIN and IHS leadership in consulting and developing deployment and operating plans for the growth initiatives identified by the physician governance and population health leadership. This includes but is not limited to operational dashboards, executive summaries, and other forms of communication to serve as updates to key stakeholders. The Operations Manager will manage strategic initiatives and process improvement to achieve the stated growth plans for the CIN. Develops work plans and helps to hold departments accountable to ensure timely completion of initiatives. Oversees Client Relationships logistics for employer and payor-based contracts. Collaborates with various departments across AdventHealth to collect feedback and support. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.