* Sets team direction, resolves problems, and provides guidance to members of own team. * Serve as a clinical resource and coach for Complex Case, Disease and Transitional Case Management programs * Onboards all OCNY contracted providers and establishes effective care management workflows and sharing of information between case managers and providers * Adapts departmental plans and priorities to address business and operational challenges. * Influences or provides input to forecasting and planning activities. * Answer clinical questions from staff and resolving client issues * Provide ongoing training and education on clinical knowledge * Handle escalated issues when necessary * Provide updates and conducting meetings with clients