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Directs overall hospital quality management and monitoring Coordinates and implements Quality and Patient Safety initiatives to ensure operational alignment with assigned Hospital/Institute and organizational objectives. Acts a member of the local leadership team and supports unique challenges within the assigned facility. Models Cleveland Clinic Core Values and behavioral standards. Coordinates with nursing, care management, medical staff, and others as appropriate to ensure compliance with all standards and favorable performance on quality, utilization, and experience metrics.
Collaborates with leadership and support teams to develop, and maintain an integrated Quality Plan to achieve quality, safety and patient experience goals.
Incorporates enterprise priorities and regulatory requirements and benchmarks.
Communicates priorities to stakeholders at all levels.
Drives continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects.
Measures and analyzes data reflecting processes and outcomes prioritized by Hospital and the Enterprise Quality Leadership Team. Acts as the local expert in quality performance for the Hospital.
Facilitates dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement.
Acts as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. Coaches others to improve organizational capacity for improvement.
Manages the budget for the local quality department as a steward of limited resources.
Supports enterprise improvement projects as necessary.
Develops relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.
Presents to the governing body on quality performance and goals.
Ensures productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships.
Other duties as assigned.
Minimum six years process improvement or quality management experience.
Healthcare experience preferred.
Progressive quality and performance improvement research, leadership, supervision or project team management required.
Note: The number of specialized years of experience and other factors are considered when determining the level of Director.
Bachelor's Degree in Nursing, Healthcare Administration, Business, Engineering or related field required.
Master's Degree preferred
CPHQ Required Certified Professional in Healthcare quality within 1 year of hire.
CPPS preferred. Certified Professional in Patient Safety
Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Requires strong communication, organizational and time management skills.
World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
Managerial Responsibilities: Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility
Normal or corrected vision, hearing and speech.
Manual dexterity to operate office equipment.
Requires frequent data entry, standing, walking and sitting.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Caregivers like you come to work every day with a passion for what you do. So we’re always focused on fueling that passion, empowering you to be your best both inside our hospitals and in your life. Our outstanding, comprehensive benefit offerings are an investment in your health, well-being and future.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.
Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.