Career Center

The Quality Systems Management (QSM) Program Manager is accountable to the Medical Center Director for assisting in the organization and management of the Quality and Performance Office. The QSM Program Manager demonstrates leadership that is characterized by substantial and continuous responsibility and accountability for integrated programs that cross service and/or discipline lines and influences organizational mission and health care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse IV - Master's degree in nursing or related field with BSN and approximately 4-5 years of nursing practice/experience; OR a Doctoral degree in nursing or related field and appropriate basic or advanced certification desired, and approximately 3-4 years of nursing practice/experience. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: This position may require potentially long periods of continued walking, standing, stooping, sitting, kneeling, bending, pulling, and pushing. Transferring patients and objects may be required. The incumbent may be exposed to infected patients and contaminated materials and may be required to don protective clothing in isolation situations or during patient procedures and care. The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. Use of fingers, both hands, and near and far vision is required. ["VA offers a comprehensive total rewards package: VA Nurse Total Rewards Duties Include, but aren't limited to: a. Provides oversight of the facility overall performance and quality programs to assure they are coherent and consistent with the network and system-wide goals and strategic objectives.\nb. Utilizes expertise to assess, design, measure and/or evaluate broad programs or clinical practice.\nc. Provides executive input in the strategic planning, budget, mission, operational planning, and policy development for local and network efforts.\nd. Utilizes current trends and relevant theories in an analytical framework to design/modify, implement, and measure integrated programs and activities to achieve clinical and administrative goals of the medical center and/or network. Evaluates outcomes against strategic priorities.\ne. Demonstrates substantial and continuous responsibility for directing and managing an integrated program.\nf. Advises, evaluates and organizes programs and follow-up actions within the organization to facilitate the delivery of care and meet required internal and external review standards.\ng. Assumes a leadership role in resolving highly complex ethical issues that have an impact upon the health care delivery system and/or the consumer within the organization and/or the community.\nh. Provides leadership in the development of policies and systems to devise strategies that will enable the organization to successfully manage ethical issues and protect patient and family rights.\ni. Aggregates data and participates in the budget process to plan for current, emerging, and future resource requirements (financial, human, materiel and/or informational).\nj. Manages the resources (financial, human, materiel and/or informational) of a complex program or service in a manner which applies professional standards of practice in the most effective, efficient method resulting in favorable outcomes.\nk. Maintains confidentiality. In the performance of official duties, regular access to printed and electronic files containing sensitive information must be protected under the provision of the Privacy Act of 1974 and other applicable laws and regulations. Protecting that information from unauthorized release or from loss, alteration or unauthorized delegation, and following applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement.\nl. Supports the Environment of Care Management Program by detecting and eliminating hazards for all areas under supervision; initiates immediate action to resolve reports of hazards; assures that employees receive training on safe work practices, safety policies, and procedures; investigates all accidents involving employees and prepares accident reports within established timeframes.\nm. Consistently follows environmental policies and procedures related to the GEMS program, recycling, and the safe use, handling and disposal of chemical products. Work Schedule: Daylight\nTelework: Not Available\nVirtual: This is not a virtual position.\nRelocation/Recruitment Incentives: Not Authorized\nPermanent Change of Station (PCS): Not Authorized\nFinancial Disclosure Report: Not required"]