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Position Summary: The Quality Metrics Program Manager is responsible for the administrative oversight and development of system-level quality metrics programs and platforms. The Program Manager develops and implements strategic plans/programs to optimize systems processes and platforms throughout the data life cycle. This includes partnering with stakeholders on scoping the work, developing specifications, writing reports and queries, leading validation, and supporting high-quality data visualization and submission to external agencies and vendors (where applicable). The Program Manager partners to implement tools and techniques that drive the use of ID-PDSA, accepted performance improvement methods and High Reliability Organization (HRO) principles and practices.
Minimum Requirements: Five (5) years of experience in a health care data analyst or health care metrics role, to include developing and writing data queries required Previous experience with Epic, to include Crystal and Clarity reports as well as Reporting Workbench and SlicerDicer preferred Previous experience with computerized information systems (email, MS Office including Excel, healthcare data and benchmarking systems, etc.) required Previous experience with managing the life cycle of large data sets including data identification, build, validation, visualization, submission, and reporting to both internal partners and external customers/agencies required
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.