POSITION SUMMARY:

Supports the mission, vision, and values of Community Medical Centers, Inc., by modeling impressive relationship, communication, and job skills with the overall goal of providing excellent patient-centered treatment, care, and services in a team environment. The Quality Improvement Coordinator position provides organizational support, systems development, and performance improvement coaching that improves patient outcomes and patient satisfaction; increases staff satisfaction; and assists in developing and sustaining a rewarding Pay for Performance Program. The Quality Improvement Coordinator reports to the Director of Quality Improvement.

SPECIFIC DUTIES:

• Work collaboratively with operations, finance, administration and information systems to identify enhanced revenue opportunities through improved clinical outcomes and operational processes
• Develop and maintain relationships with health care plans; be the point of contact for health plan staff regarding quality and performance measurement
• Work collaboratively with cross functional teams in the development of systems in support of improved patient care coordination and preventive health screenings
• Work closely with managed care plans and internal staff in the development of systems for the tracking of patient utilization and health outcomes
• Analyze data to gauge missed opportunities and areas needing improvement
• Acts as a liaison with staff to facilitate the flow of information
• Develops assessment activities and tools to track, analyze, and present client outcome measures, process improvement activities, program performance, and customer satisfaction
• Provides coaching and support for Performance Improvement activities of Board, Continuous QI Committee, Professional Practice Committee, center staff, and others
• Assesses service programs within the organization for integration opportunities and recommends improvement areas
• Promotes and coordinates the use of process improvement teams to facilitate performance improvement efforts
• Provides support for implementation of Primary Care Health Home activities
• Gathers information and data, categorizes, analyzes and tabulates data, develops and displays findings using advanced functions using appropriate computer programs
• Provides reports and data summaries relevant to performance improvement activities
• Conducts program-related research as it relates to process improvement(s)
• Directs special project studies and analysis
• Provides other administrative support as required
• Handle confidential information and matters of discretion in a professional manner
• Performs other duties as assigned or required