AdventHealth Corporate

All the benefits and perks you need for you and your family:

·    Benefits from Day One

·    Career Development

·    Whole Person Wellbeing Resources

·    Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday-Friday

Job Location: Remote

The role you’ll contribute:

The Physician Enterprise Practice Performance Consultant will report directly to the Physician Enterprise Manager of Practice Performance.  This individual is responsible for performing office optimization activities within physician clinics.  Office optimization focus areas include revenue cycle, IT, clinical, and physician practice operations. 

The Physician Enterprise Practice Performance Consultant must utilize the knowledge of clinical practices, process design/redesign, and information technology to optimize the operation of physician practices. This individual is responsible for coordinating with physicians, end users, and other stakeholders in the analysis and documentation of work flows, performing gap analyses, identifying needed process changes, and developing future-state work flows. The ability to communicate with all levels of leadership, clinicians, business office, process owners, physicians, stakeholders, and ancillary department staff is essential for this position.  Practice Performance Consultants are not required to work from an AHS facility, but must be able to travel frequently to provide on-site performance improvement support to all practices within the Physician Enterprise.

The value that you bring to the team:

·       Serves as a strong member of the Practice Performance team, dedicated to the identification, implementation, and sustainment of optimization efforts that support clinical work flow and align with the current best practice standards

·       Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives

·       Collaboratively develops customized, solutions-oriented improvement and adoption plans specific to individual practices and coordinates and successfully implements these plans

·       Evaluates multiple performance data sources to identify and prioritize practice and provider interventions

·       Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices

·       Provides process improvement and transformation support to Physician Enterprise practices

·       Implements evidence-based models of care delivery and assist physician practices with EHR optimization to support achievement of these care models and other enterprise objectives

·       Proactively assesses work flow processes, identifies gaps, defines necessary process changes, and develops future work flows related to the improvement of new or existing solutions, processes, or functionality

·       Conducts intentional regular rounding to support improvement efforts and sustainment; provides immediate quick win education as needed

·       Conducts specified improvement audits and reports findings and recommendations to manager and other members of the Practice Performance team

·       Reviews reports/monitors data and outcome measures to evaluate user adoption of current and newly implemented systems, processes, and functionality; knowledgably assesses data in relation to processes in order to improve outcomes and changes

·       Collaborates with AHS Physician Enterprise reporting resources to contribute to a performance measurement and improvement program

·       Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development

·       Builds solid cross-functional relationships

·       Collaborates with leadership, physicians, clinicians, performance improvement experts, quality leaders and experts, end users, vendors, and associates to support the identification, implementation, and refinement of improvement efforts

·       Coordinates logistics for pilots, benchmarking, site visits, and research for best practices

·       Travel up to 90% required.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

·       Bachelors in business, engineering, IT or healthcare related field or Associate Degree and 4 years’ experience required

·       At least 5 years’ experience in :

o   IT/EMR or Training Experience

o   Performance improvement/process optimization experience

·       Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt

 Preferred qualifications:

·       Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS)

·       Physician Practice Operations Experience

·       Certified Six Sigma Black Belt (CSSBB) by ASQ

·       Certified Six Sigma Green Belt (CSSGB) by ASQ

·       Lean Certification by ASQ

·       Project Management Professional by PMI

·       Certified Professional in Healthcare Quality (CPHQ)

·       Member of one professional organization related to job responsibilities (i.e. ASQ, IIE)

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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