General Summary

This role has primary responsibility of creating an overall culture of high performance and continuous improvement and innovation at the organization. Operationalizes culture through performance outcomes and ensures the necessary infrastructure and resources are aligned to meet outcomes. Leads high-leverage improvement projects, provides coaching and supervises the work and priorities for performance improvement facilitators. Develops and executes an effective performance improvement (PI) program aligned with strategic priorities.

Mission

All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.

Reporting Relationships

Reports to the President and CEO of UM BWMC

Responsibilities

Strategy

Shared accountability with executive leaders for performance outcomes.

Partner with senior leaders to ensure that Performance Improvement program will contribute in a meaningful way in achieving the desired outcomes by developing, executing and monitoring a PI strategy.

Liaison with UMMS Corporate and system wide Performance Improvement peers.

Ensure innovative organizational deployment and management of PI resources.

HIGH RELIABILITY

Serve as the Implementation Lead for UM BWMC's HRO Journey

Liaison with University of Maryland Medical System Corporate office to assure alignment with system HRO activities

Facilitate the HRO Guiding Team with the CEO to oversee HRO training, Learning Area Deployment, Senior Leader Rounding, SCORE Survey follow-up and priority improvement initiatives.

DATA REVIEW AND ANALYSIS

Utilizes standard reports and dashboards to review performance data and identify opportunities for improvement.

Facilitates the identification and monitoring of cascading metrics from AOP level outcomes down to unit level process indicators.

Utilizes statistical analysis and data visualization to draw conclusions on the efficacy of improvement projects.

Identifies opportunities to streamline care and quality of care issues and reports to appropriate committees, department heads, etc. for action planning.

COMPARISON TO NATIONAL OR STATE DATABASE

Identifies appropriate national and state databases for comparison of hospital data.

Participates in study designs that allow hospital participation in state/federal or professional organization studies.

MANAGEMENT AND COACHING OF IMPROVEMENT TEAMS

Supervise improvement personnel, on a day-to-day basis, ensuring that they have the resources and support to carry out assigned projects.

Understand and leverage the deployment of improvement facilitators throughout the organization.

Design and execute an education program to develop the performance improvement skills of UM BWMC personnel.

Select candidates for wave training and ensure oversight.

LEADING HOSPITAL WIDE PI PROJECTS

Personally support, through direct involvement, several (3 to 6) strategic PI projects that are: complex, highly visible, and/or of high dollar value.

Present projects that have the potential for spread throughout UMMS to the appropriate leaders.

Productively identifies opportunities for improvement.

Researches best practices to common improvement needs.

Participates on teams focused on hospital and system-wide initiatives, as designated.