Career Center

All the benefits and perks you need for you and your family

• Benefits from Day One 
• Paid Days Off from Day One 
• Career Development  
• Whole Person Wellbeing Resources 
• Mental Health Resources and Support 

Our promise to you:  

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.  

Schedule:Full Time 

Shift: Days

Location:  907 Sterthaus Drive Ormon

The role you’ll contribute:

The Director of Ambulatory Services Risk Management & Patient Safety works under the direction of the the AHMG Executive to oversee the operations of risk management, its patient safety activities, the internal quality event reporting system, the identification of potential claims and compliance with all state and federal regulations in 370 physician practices, more than 1500 providers and 9 counties including imaging centers. The Director ensures alignment of provider-centric settings with the risk and patient safety needs of East Florida Division, including its business units and Operational Councils.  The Director, under the direction of the Executive, collaborates with executive leadership of the medical groups in establishing a culture of patient safety and high reliability for the multi-million-visit practices. The Director works collaboratively with Operations, Quality, Education, Governance Councils, Legal, and Compliance to ensure appropriate development and implementation of evidence-based organizational policies and procedures. The Director manages the Ambulatory Services Risk Management & Patient Safety Department and the Medical staff department. The Director will also provide support to the Medical Executive Council and other governance committees. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Serves as a resource to administration, other leaders, and physicians on Risk Management, Patient Safety, legal and ethical issues, including off-hour and holiday coverage as needed.
• Develop and implement day to day processes for the Risk Management and Patient Safety department to ensure the identification, investigation, and analysis of data designed to minimize the risk of adverse events
• Develop a collaborative team including representation from but not limited to Quality, Education, Clinical Excellence, Training, Risk Management & Patient Safety, Corporate Responsibility teams with a focus on process improvement initiatives related to patient safety, standardization, outcomes, and quality metrics such as specialty efficiency scores.
• Provide oversight of the internal quality event reporting system to identify trends, frequency and causes of potential adverse events and ensures the development of data driven risk reduction strategies that align with AHMG strategic initiatives
• Ensures appropriate disclosure  of unanticipated outcomes to patients and families involved in an identified adverse event.

The expertise and experiences you’ll need to succeed:

• Minimum qualifications:

·       Bachelor’s Degree in Health Services Administration or clinically related field

·       Certified Professional in HealthCare Risk Management (CPHRM) within 1 year

·       OR

·       Certified Professional in Patient Safety (CPPS) within 1 year

·       Broad knowledge of federal legislation, state statutes, and regulatory requirements relevant to risk management

·       Knowledge of claims management, general and professional liability insurance terminology

• Preferred qualifications:

·       Master’s degree in healthcare sciences or clinically related field

·       Knowledge of the Patient Safety and Quality Improvement Act

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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