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About Duke Regional Hospital
Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistentlyrecognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Job Overview
Duke Regional Hospital (DRH) seeks a Patient Safety Officer (PSO) to join the Patient Safety team to support implementation of patient safety science, practices and system-driven plans for patient safety across the organization. The Patient Safety Officer will be responsible for coordinating activities and deployment of patient safety actions/methods and intervening on safety events, risks or threats, as assigned. In addition, they will assist in support of organizational patient safety and quality initiatives, support and attend related committees, lead training and educational activities, and support the assessment and advancement of the culture of safety. The individual will assist in managing data, identifying trends, and advocating for advancement of patient safety.
The PSO will primarily utilize a variety of proactive and retrospective patient safety tools and methods including Root Cause Analysis, Learning from Defects, Failure Modes and Effects Analysis, human factors analysis, and trend and pattern recognition utilizing a variety of safety signals. In addition to specialized patient safety and quality improvement knowledge, the PSO will need to demonstrate strong soft skills to be able to read the environment as well as build trust and collaborative relationships with team members across the organization.
Shift Information
Fulltime: 40 hours per week Monday-Friday, 8:00am-4:30pm No weekends or holidays
Duties and Responsibilities of this Role
? Facilitates the implementation of the organization's patient safety plan in alignment with the Duke Health and Duke Regional Hospital objectives. ? Collaborates with physician, nurse, and other clinical and non-clinical leaders, including quality and Lean champions, to influence leadership in the transformation to, and support of, a robust culture of safety. ? Facilitates sentinel event response and ensures thorough and credible root cause analysis approach following standard methodology. ? Conducts and coaches others in proactive analysis to identify trends and patterns or gaps in systems and processes related to all aspects of care delivery, patient and staff safety. ? Promotes learning culture through multi-faceted system to share. ? Contributes to development of patient safety, culture and teamwork training content, documents, materials, and courses. Provides training and coaching to all levels of the organization. ? Serves as a facilitator and change agent with ability to navigate challenging situations and complex issues with an objective approach employing humble inquiry and leadership skills. ? Practices skills of open-ended questioning, attentive listening, recognizing sound PDCA problem solving and A3 thinking in alignment with the Duke Quality System. ? Coaches others and facilitates the development of action plans and mechanisms to monitor and analyze effectiveness of improvement efforts ? Supports project management activities and/or works with project managers on project initiation, planning, execution, monitoring, and closeout. ? Performs other related duties, administrative or otherwise, incidental to the work described herein.
Minimum Qualifications
Education
? Bachelor's degree in a health-related or business field is required. Masters' Degree Preferred.
Experience
? Minimum of 5 years clinical or healthcare work experience, including 3 years of experience with significant responsibility for performance/ process improvement. ? Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. ? Preferred Qualifications:
Nursing or other direct clinical care experience
Experience in hospital setting
Lean, Six Sigma or Performance Improvement experience
Project management experience
Experience and demonstrated skill with using the teaching method of asking questions for self-discovery
Strong facilitation skills
Clear and concise written and verbal communication skills
Expert knowledge of patient safety science, principles and tools as would be gained from certification from the Institute for Healthcare Improvement (Certified Professional in Patient Safety (CPPS)) and/or from the National Association for Healthcare Quality (Certified Professional in Healthcare Quality (CPHQ))
Ability to manage multiple projects
Change Management Skills: stakeholder analysis, communication plans, organizational readiness assessments
Project Management Skills: create project plans and manage multiple parallel deadlines, ability to identify roadblocks proactively and formulate mitigation plans
Knowledge, Skills, and Abilities
? Effective written and verbal communication skills including presentation and teaching skills ? Ability to communicate with customers/staff with diverse backgrounds ? Analysis of data and processes for opportunities for improvement ? Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization ? Knowledge of accreditation standards and regulations related to health care ? Attention to detail and accuracy ? Computer literacy ? Pre-employment Physical Capacity Testing Required
Distinguishing Characteristics of this Level The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.
We’re here to answer your product-related questions
NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.
Need customer service assistance?
For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.
Important Information for CPHQ Recertification
The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
While you may participate in NAHQ learning opportunities (Learning Labs, JHQ articles, etc.), you can only claim CE credit once for each activity. Therefore, if you’ve previously earned CE from a NAHQ learning opportunity, you can’t claim it again, nor will you see the repeat CE appear in your “My Learning� tab. This includes activities used in previous recertification cycles.
Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.
We are excited to announce the release of the book “UNSTOPPABLE: Inspiring Stories of Perseverance, Triumph and Joy from Trailblazing Women in Healthcare“.
Be inspired by nine leading healthcare trailblazers, including our own CEO Stephanie Mercado, who empower us all with their vision and passions.
You’ll notice we’ve simplified the application process to recertify. You will not have to list your CE activities at the time of applying*. Simply attest that you met the requirements to complete the application.
*In the event of an audit, CPHQs may need to list activities and upload documentation in their NAHQ account.
Quality Education Resources
Join this informative session, “Quality Education Resources� Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.
Maintain a Pulse on the Latest Quality & Safety Benchmarking Data
Learn more about NAHQ’s enhanced Quality and Safety Benchmarking Program, which provides timely insights to help U.S. hospitals and health systems create data-driven business cases for their quality and safety resourcing.
Understand the Variability Among Your Quality Team Through Workforce Accelerator
Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?� The answer is no.
Updated Maintenance Dates: Sunday, February 5, 2023
Maintenance is planned for Sunday, February 5, from 11 p.m.-4 p.m. CT. During this time, you will not have access to the “My Learning” section of your NAHQ account. We apologize for any inconvenience this may cause and thank you for your patience.
NAHQ’s Organizational Membership Subscription will serve as a one-stop shop for healthcare quality and safety training and education. Attend the February 2, at 11 a.m. CT, info session to further understand the new offering that will continue NAHQ’s focus of “Quality in Action.�
NAHQ has published an updated version of the CPHQ exam content outline.
The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.
Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
Member Briefing Workshop and Healthcare Quality Week Webinar
October 7, at 12 p.m. CT
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
October 17, at 12 p.m. CT
To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ's twice-validated healthcare quality competency framework.