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Manager, Patient Experience
Job DescriptionPosition SummaryUnder the general supervision of the Corporate Director of Patient and Family Experience, the Patient Relations Manager oversees patient relations and complaint resolution activities. This position serves as a liaison between patients, their families, and the organization's departments, administration, and physicians to ensure thorough and timely resolution of concerns and complaints.The Manager plays a key role in developing and implementing service improvement action plans across the University of Maryland Capital Region, providing administrative support and data analysis to drive improvements. Additionally, the Manager acts as the organization's HIPAA/P
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