All the benefits and perks you need for you and your family:
·Benefits from Day One
·Career Development
·Whole Person Wellbeing Resources
·Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift: Full-time; Monday-Friday
Job Location: Remote; Travel to practices
The role you will contribute:
The Physician Enterprise Practice Performance Consultant will report directly to the Physician Enterprise Manager of Practice Performance.This individual is responsible for performing office optimization activities within physician clinics.Office optimization focus areas include revenue cycle, IT, clinical, and physician practice operations.
The Physician Enterprise Practice Performance Consultant must utilize the knowledge of clinical practices, process design/redesign, and information technology to optimize the operation of physician practices. This individual is responsible for coordinating with physicians, end users, and other stakeholders in the analysis and documentation of work flows, performing gap analyses, identifying needed process changes, and developing future-state work flows. The ability to communicate with all levels of leadership, clinicians, business office, process owners, physicians, stakeholders, and ancillary department staff is essential for this position.Practice Performance Consultants are not required to work from an AHS facility, but must be able to travel frequently to provide on-site performance improvement support to all practices within the Physician Enterprise.
The value you will bring to the team:
·Serves as a strong member of the Practice Performance team, dedicated to the identification, implementation, and sustainment of optimization efforts that support clinical work flow and align with the current best practice standards
·Utilizes reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise objectives
·Collaboratively develops customized, solutions-oriented improvement and adoption plans specific to individual practices and coordinates and successfully implements these plans
·Evaluates multiple performance data sources to identify and prioritize practice and provider interventions
·Provides exceptional customer service by partnering directly with medical group leaders and key resources to optimize their use of the EHR and related technologies to ensure ongoing success of the practices
·Provides process improvement and transformation support to Physician Enterprise practices
·Implements evidence-based models of care delivery and assist physician practices with EHR optimization to support achievement of these care models and other enterprise objectives
·Proactively assesses work flow processes, identifies gaps, defines necessary process changes, and develops future work flows related to the improvement of new or existing solutions, processes, or functionality
·Conducts intentional regular rounding to support improvement efforts and sustainment; provides immediate quick win education as needed
·Conducts specified improvement audits and reports findings and recommendations to manager and other members of the Practice Performance team
·Reviews reports/monitors data and outcome measures to evaluate user adoption of current and newly implemented systems, processes, and functionality; knowledgably assesses data in relation to processes in order to improve outcomes and changes
·Collaborates with AHS Physician Enterprise reporting resources to contribute to a performance measurement and improvement program
·Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development
·Builds solid cross-functional relationships
·Collaborates with leadership, physicians, clinicians, performance improvement experts, quality leaders and experts, end users, vendors, and associates to support the identification, implementation, and refinement of improvement efforts
·Coordinates logistics for pilots, benchmarking, site visits, and research for best practices
·Employs project management standards through all phases of work, including initiate, plan, execute, monitor, and close to plan and coordinate improvement projects
·Utilizes Lean/Six Sigma methodologies (rapid improvement cycles, daily management, key performance indicators, voice of the customer, statistical analysis, cause and effect analysis, root cause analysis, etc.) to facilitate improvement efforts
The expertise and experiences you’ll need to succeed:
·Bachelors in business, engineering, IT or healthcare related field or Associate Degree and 4 years’ experience required OR 10 years of experience.
III.Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
Preferred Qualifications:
·Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS)
·Physician Practice Operations Experience
·Certified Six Sigma Black Belt (CSSBB) by ASQ
·Certified Six Sigma Green Belt (CSSGB) by ASQ
·Lean Certification by ASQ
·Project Management Professional by PMI
·Certified Professional in Healthcare Quality (CPHQ)
·Member of one professional organization related to job responsibilities (i.e. ASQ, IIE)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.
We’re here to answer your product-related questions
NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.
Need customer service assistance?
For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.
Important Information for CPHQ Recertification
The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
While you may participate in NAHQ learning opportunities (Learning Labs, JHQ articles, etc.), you can only claim CE credit once for each activity. Therefore, if you’ve previously earned CE from a NAHQ learning opportunity, you can’t claim it again, nor will you see the repeat CE appear in your “My Learning� tab. This includes activities used in previous recertification cycles.
Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.
We are excited to announce the release of the book “UNSTOPPABLE: Inspiring Stories of Perseverance, Triumph and Joy from Trailblazing Women in Healthcare“.
Be inspired by nine leading healthcare trailblazers, including our own CEO Stephanie Mercado, who empower us all with their vision and passions.
You’ll notice we’ve simplified the application process to recertify. You will not have to list your CE activities at the time of applying*. Simply attest that you met the requirements to complete the application.
*In the event of an audit, CPHQs may need to list activities and upload documentation in their NAHQ account.
Quality Education Resources
Join this informative session, “Quality Education Resources� Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.
Maintain a Pulse on the Latest Quality & Safety Benchmarking Data
Learn more about NAHQ’s enhanced Quality and Safety Benchmarking Program, which provides timely insights to help U.S. hospitals and health systems create data-driven business cases for their quality and safety resourcing.
Understand the Variability Among Your Quality Team Through Workforce Accelerator
Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?� The answer is no.
Updated Maintenance Dates: Sunday, February 5, 2023
Maintenance is planned for Sunday, February 5, from 11 p.m.-4 p.m. CT. During this time, you will not have access to the “My Learning” section of your NAHQ account. We apologize for any inconvenience this may cause and thank you for your patience.
NAHQ’s Organizational Membership Subscription will serve as a one-stop shop for healthcare quality and safety training and education. Attend the February 2, at 11 a.m. CT, info session to further understand the new offering that will continue NAHQ’s focus of “Quality in Action.�
NAHQ has published an updated version of the CPHQ exam content outline.
The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.
Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
Member Briefing Workshop and Healthcare Quality Week Webinar
October 7, at 12 p.m. CT
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
October 17, at 12 p.m. CT
To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ's twice-validated healthcare quality competency framework.