Baylor Scott and White Medical Center Frisco at PGA Parkway
Join us in an extraordinary opportunity to be at the forefront of our new hospital in Frisco, Texas. As we gear up to open our doors in July 2025, you?ll play a pivotal role in shaping the future of healthcare in our community.
Our new facility, spanning 340,000 square feet, will introduce a state-of-the-art facility, tailored to accommodate the evolving needs of our rapidly growing population. Among its highlights, the facility will house crucial departments such as emergency, inpatient, procedural, and women and children.
Apply today and join a growing team dedicated to bringing an elevated level of care to the rapidly growing North Texas area!
JOB SUMMARY
The Patient Safety Officer serves as the designated leader in one or more hospitals providing leadership and expertise by establishing a culture of safety that minimizes hazards and patient harm by applying the BSWH Safety and Quality Plan: Guiding Principles. The PSO will analyze and integrate data obtained from both internal (event reporting, near misses, IS data collection, surveys, etc.) and external resources (Sentinel Event Alerts, evidence-based practices, etc.) working collaboratively to develop responsive programs that enhance an organizational culture that supports Zero Preventable Harm.
ESSENTIAL FUNCTIONS OF THE ROLE ESSENTIAL FUNCTION OF THE JOB
Assumes the leadership role for a safe culture by sharing accountability for PS throughout the facility/organization.
Oversees the management and use of event information to benchmark and tract progress to zero preventable harm.
Works with facility leaders/managers, as well as clinical risk management to ensure thorough and timely event management.
When adverse events cause harm to patients, the PSO will participate in implementation of an early intervention action plan.
Trains new facility leaders on event reporting system and establish processes and expectations to ensure thorough, credible and timely event reviews/management.
Communicates the Patient Safety strategy, tactics, and status updates on a routine basis to hospital leaders and other key stakeholders. The PSO meets regularly with facility leaders, clinical risk management and managers to discuss and develop next steps/actions for adverse events that meet established criteria.
Is a trusted agent for clinical staff to report concerns about aspects of care that may result in patient harm.
Collaborates with various facility/system leaders in the development, adoption, implementation, evaluation, and sustainment of policies, procedures, guidelines, toolkits, and other processes and structures that support meeting or support publicly reported and internal measures to include but not limited to:
Medication Management (i.e. Infusion Pump Compliance, Bar Code Medication Administration)
TDSHS Preventable Adverse Event Reduction
Facility Patient Safety Dashboard/Scorecard
Serves as the facilitator for Leap Frog submission
Review and ensures compliance with National Patient Safety Goals
Serves as chairperson or member of the Hospital's Patient Safety (PS) Committee.
Assist with the development of process improvement plans and policies, performs evaluations, analyze reports and ensure compliance with requirements for quality, performance and Patient Safety.
Decrease the risk of future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. force functions, checklists, human factors, applied informatics, culture).
Manage patient safety initiatives, educate staff on patient safety, and promote overall compliance and improvement.
Provides data from AE reports to support and monitor the effectiveness of safety initiative programs specifically targeted to patient populations at high risk.
Participates in Patient Safety & Zero Harm Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns.
Regularly reports PS data, and updates on PS programs/initiatives to facility executive leadership, managers, and medical staff leaders.
Represent the facility at several/various system committees or councils. Participates in various process improvement initiatives within those committees. Supports the spread of best practices within their own facility.
Experience in patient safety, quality, or risk management, highly preferred.
Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility using Adverse Event (AE) reporting tool. This can be done by thorough chart review and/or interviews as indicated. Adverse Event reports are reviewed daily within their standard work week or when notified of an event by leadership. Able to work collaboratively to develop responsive programs that support a culture of patient safety and result in a reduction of adverse events or hazards.
Provides data from Event Reporting System to facility leaders (clinical/non-clinical) to support and monitor the effectiveness of harm reduction programs (e.g. fall reduction). Able to create a trusted environment for employees to report concerns and maintains confidentiality as appropriate.
Improve consistent delivery of evidence-based care and reduction in preventable harm by focusing on reliability and applying a structured framework to collect and analyze data on outcomes and processes. The Model for Improvement (PDCA) is utilized in improvement processes at BSWH.
Supports and facilitates the implementation of systems and processes that promote a culture of safety and high reliability to reduce preventable patient harm.
Partner with facility leadership to establish activities that enable and sustain a fair and consistent environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (Fair & Consistent Culture) (e.g. Patient Safety Rounds, and Event Response).
BENEFITS
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!
We’re here to answer your product-related questions
NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.
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For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.
Important Information for CPHQ Recertification
The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
While you may participate in NAHQ learning opportunities (Learning Labs, JHQ articles, etc.), you can only claim CE credit once for each activity. Therefore, if you’ve previously earned CE from a NAHQ learning opportunity, you can’t claim it again, nor will you see the repeat CE appear in your “My Learning� tab. This includes activities used in previous recertification cycles.
Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.
We are excited to announce the release of the book “UNSTOPPABLE: Inspiring Stories of Perseverance, Triumph and Joy from Trailblazing Women in Healthcare“.
Be inspired by nine leading healthcare trailblazers, including our own CEO Stephanie Mercado, who empower us all with their vision and passions.
You’ll notice we’ve simplified the application process to recertify. You will not have to list your CE activities at the time of applying*. Simply attest that you met the requirements to complete the application.
*In the event of an audit, CPHQs may need to list activities and upload documentation in their NAHQ account.
Quality Education Resources
Join this informative session, “Quality Education Resources� Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.
Maintain a Pulse on the Latest Quality & Safety Benchmarking Data
Learn more about NAHQ’s enhanced Quality and Safety Benchmarking Program, which provides timely insights to help U.S. hospitals and health systems create data-driven business cases for their quality and safety resourcing.
Understand the Variability Among Your Quality Team Through Workforce Accelerator
Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?� The answer is no.
Updated Maintenance Dates: Sunday, February 5, 2023
Maintenance is planned for Sunday, February 5, from 11 p.m.-4 p.m. CT. During this time, you will not have access to the “My Learning” section of your NAHQ account. We apologize for any inconvenience this may cause and thank you for your patience.
NAHQ’s Organizational Membership Subscription will serve as a one-stop shop for healthcare quality and safety training and education. Attend the February 2, at 11 a.m. CT, info session to further understand the new offering that will continue NAHQ’s focus of “Quality in Action.�
NAHQ has published an updated version of the CPHQ exam content outline.
The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.
Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
Member Briefing Workshop and Healthcare Quality Week Webinar
October 7, at 12 p.m. CT
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
October 17, at 12 p.m. CT
To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ's twice-validated healthcare quality competency framework.