A CHRISTUS Regional Claims Specialist represents CHRISTUS Health and its facilities and providers and provides support to the Vice President of Litigation, the other Regional Claims Specialist and the Claims Team in the investigation, management, resolution and defense of claims, appeals, arbitrations or any other form of disputes. The duties vary including support of matters in pre-litigation and active litigation. Other legal work involves management of subpoenas, court appearances, mediations and trial appearances. Travel is a requirement (25-30%). Serves as liaison to all affiliated health care centers in the investigation, resolution and defense of claims.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Provides support to the Vice President of Litigation, other Clinical Regional Claims Mangers and the Claims Team in the investigation, management, resolution and defense of liability events, claims, appeals, arbitrations or any other form of disputes.
Evaluates and investigates patient and claimant complaints and demands and communicate recommendations for handling. Investigation includes, at times, on site interviewing of providers.
Prepares privileged work product reports containing with clinical analysis regarding same and provides recommendations to the team for handling.
When appropriate, negotiates settlements within designated authority, prepare settlement agreements using language of settlement agreements approved by the CHRISTUS Vice President of Litigation.
Attends depositions, trials, hearings (as needed) and mediations. Negotiates negotiate settlements at mediation or directly with claimant or plaintiff?s counsel within designated authority. Drafts settlement agreements. Analysis of MMSEA issues.
Identifies and evaluates trend and report analysis of quality and risk issues to assist in reducing the frequency of preventable adverse occurrences. Prepares presentations to facility leadership concerning trends and recommendations for improvement.
Investigates all assigned Events, UPLE, Injured Asserts, Attorney Asserts, Medical Review Panels and Suits.
Retains oversight of defense of claims interacting with defense counsel and defense teams.
Recommends reserves and adjustments to same indicated by any follow-up investigation.
Provides liability analysis and investigative support to defense counsel on commencement of litigation.
Prepares status reports or other presentations relative to active claims based on regional assignments.
Monitors trials, mock trials, jury studies and depositions and provides analysis and recommendations regarding litigation management to the CHRISTUS Vice President of Litigation.
Monitors and participates in MMSEA compliance and reporting with the support of internal and external counsel.
Monitors Outside Counsel compliance with guidelines and billing requirements.
Interacts regularly with external attorneys related to the oversight and management of claims and all matters in litigation.
Coordinates, Plans and Participates in facility claims reviews.
Participates in Teaching events across the system as needed including teaching nursing residents on matters related to legal claims.
Participates in risk management surveys of facilities.
Must have organizational skills, Leadership, and problem-solving skills.
Must have computer literacy, PowerPoint /Excel skills a plus.
Must have demonstrated, organizational and interpersonal skills.
Enjoys teaching and public speaking.
Job Requirements:
Education/Skills
BSN required.
Experience
Three to Five years in a health care setting with exposure to some combination of clinical care, risk management or operations.
Some legal experience (i.e., Paralegal, Legal Nurse Consultant) Preferred.
Licenses, Registrations, or Certifications
RN required.
Paralegal Certificate Preferred. JDs will be considered.
Adjuster licensure and/or CPHRM certification a plus.
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time
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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
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Important Information for CPHQ Recertification
The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
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Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.
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Join this informative session, “Quality Education Resources� Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.
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Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?� The answer is no.
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The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.
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Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
Member Briefing Workshop and Healthcare Quality Week Webinar
October 7, at 12 p.m. CT
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
October 17, at 12 p.m. CT
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You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ's twice-validated healthcare quality competency framework.