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Director of Patient Experience
The Director of Patient Experience Excellence collaborates with Vice President of Population Health along with system Vice Presidents and Patient Experience Steering Committee and organizational leaders in development of strategic direction for Patient Experience Excellence and Customer Relations programs and services. The Director of Patient Experience Excellence also partners with the operational and clinical leadership teams to develop, refine, and execute on Patient Experience operational goals. Develop and drive performance metrics that impact patient experience. Identify and lead strategic innovation initiatives to execute world-class patient experience. Provide coaching and development.
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