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Description

Job Summary

Responsible for developing and executing patient safety improvement strategies, collaborating with multidisciplinary teams to assess current processes, identifying potential risks, and recommending evidence-based interventions. Responsible to facilitate the implementation of patient safety improvement projects, providing guidance, training, and resources to healthcare providers and staff to foster a safe and reliable care environment. Accountable for applying continuous improvement methodology to lead transformational change across Nicklaus Children's Health System in partnership with key stakeholders. 

Job Specific Duties

• Coordinates resources, improvement projects, and educational efforts which promotes the Health System's Quality and Patient Safety Plan, healthcare initiatives and mission. 
• Responsible for developing and delivering patient safety educational courses to all levels of staff. 
• Collaborates with stakeholders to integrate corrective actions and improvements in patient safety into clinical operations. 
• Evaluates preventable adverse events and near misses using evidenced based strategies such as root cause analysis and failure mode and effects analysis under the direction of the Director Patient Safety.
• Analyzes and tracks patient safety improvement projects and other strategic initiatives. 
• Collects, analyzes, and shares patient safety data while helping to operationalize the Solutions for Patient Safety strategy at Nicklaus Children's Health System.
• Prioritizes and ensures accuracy of information contained in reports/presentations. 
• Proactively manages changes in project scope, identifies potential crises, and devises contingency plans.
• Communicates project status and deliverables with leadership. Responsible for documentation of improvement activities. 
• Collaborates with stakeholders to develop and implement policies, procedures, and guidelines that promote patient safety and align with regulatory standards. 
• Serves as primary contact for patient safety-related data and reports for hospital leadership. 
• Assists leaders with strategic goal development and monitoring of Culture of Safety Results, Patient Safety metrics, and external presentations. 
• Presents and communicates data analysis and performance improvement recommendations and strategies to project teams, leadership, and task force groups. 
• Responsible for ensuring the timely progress of teams focused on project execution, project management, and status reporting within the organization.
• Oversees internal and external collaborations and business partnerships. 
• Translates strategy into executable plans, milestones, timelines, and deliverables. 
• Attends meetings and makes decisions on behalf of the Director of Patient Safety and Patient Safety Officer. 

Qualifications

Minimum Job Requirements

• Bachelor's Degree IN Business Administration, Healthcare Administration, or related field
• Certification in Patient Safety (CPPS) within 36 months from date of hire
• 3-5 years of Business Administration, Statistics, and/or Healthcare Quality and Performance Improvement experience
• Advanced experience with Microsoft Office Suite to include Word, Outlook, SharePoint, Excel, PowerPoint, Access, Visio, and Canva Pro

Knowledge, Skills, and Abilities

• Master's Degree in Healthcare Administration or related field preferred.
• Ability to use logical and scientific thinking to interpret technical data; understands and effectively applies concepts of data integrity and validation.
• Able to support director-level leadership through data interpretation, identification of gaps and opportunities, recommending and developing action plans to improve performance on identified key quality metrics.
• Able to deliver engaging, informative, and well-organized presentations and training to groups of up to 100 Executives, Directors, Managers, and front line staff.
• Excellent written and verbal communication skills; able to collaborate and work effectively in cross-functional teams and present patient safety concepts, ideas, and recommendations to others.
• Ability to maintain confidentiality of protected health information and other sensitive information.
• Ability to lead and manage multiple projects by setting priorities, collaborating in a team environment, and utilizing effective time management skills.
• Ability to develop and manage process improvement proactive safety projects, and intensive improvement events.
• Able to react effectively to unplanned circumstances, demands and challenges facing the hospital, and in the particular assigned area of responsibility.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Applies the principles of evidence-based practice, operational and service excellence, and effective methodologies for goal-setting or benchmarking.
• Ability to teach quality science and proactive safety improvement classes and provide project mentorship and coaching.

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