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About Us
WakeMed Named Top Hospital Employer to Work for in NC,
according to a ranking published by Forbes magazine - as determined by employee ratings on an independent survey.
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County, North Carolina. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. It all starts with putting patients and families at the forefront.
WakeMed has three acute care hospitals and a physical rehabilitation hospital for a total of 970-beds. We also have three healthplexes throughout the region with stand-alone, 24/7 emergency departments and a variety of outpatient services. Our growing network of physician practices include more than 350 physicians representing nearly every specialty, with locations across our service area.
WakeMed offers many patient-focused and professional job opportunities, and we are dedicated to helping you achieve your personal and professional goals in any way that we can. At WakeMed, you are not just an employee – you are family.
WakeMed is located in one of the most vibrant areas of the United States, known as the Triangle of North Carolina. The Triangle, including Raleigh, Durham, Chapel Hill and surrounding communities, is consistently ranked among the best places to live and work in the United States. So whether you prefer rural, suburban or urban living, you’ll find it here — along with a moderate climate and welcoming, diverse communities for families and individuals.
Benefits
At WakeMed Health & Hospitals, our commitment to the health and well-being of our community begins right here at home with the WakeMed family.
We are proud to offer a competitive benefits package and many programs and services to help our employees grow personally and professionally and provide the security they need, for today and tomorrow. Our comprehensive benefits program includes:
We think it’s pretty simple – we care for our employees and our employees care for the community.
At WakeMed, we are guided by a simple — yet powerful – mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.
To deliver on this mission, we employ a team of more than 10,000 dedicated, compassionate individuals who share our passion for putting others first and commitment to our unique culture: The Wake Way.
The Wake Way has been a vital part of who we are and what we do for the past 60 years. The Wake Way means going above and beyond to help our patients, their families and each other, providing not only outstanding medical treatment, but the care and caring that leads to healing. It is a commitment to caring that goes far beyond our walls, as we work to make our community a healthier place to live, work and play.
It’s because of the Wake Way that people are proud to spend 40, 45 and even 50 years as members of the WakeMed family.
Diversity
WakeMed is committed to providing an inclusive work and patient care environment where differences are valued and everyone is respected.
Diversity, inclusion and access have been core to WakeMed's mission and values since its founding more than 60 years ago. From the beginning, WakeMed has been dedicated to providing outstanding and compassionate care to all who seek our services, regardless of age, race, religion or ability to pay.
As our community has grown, so too has our commitment to providing the resources needed to meet the diverse needs of our patients and provide a positive patient experience as well as high-quality, safe care, recognizing that individual needs and preferences differ.
Video
Vision
Mission
WakeMed is committed to improving the health and well-being of our community by providing outstanding and compassionate care to all.
Vision
WakeMed will be the provider of choice and the preferred partner for quality healthcare and community health by:
Collaborating with physicians, employees, volunteers and others to engage, educate and guide our community to take charge of their health and well-being
Transforming patient care delivery through high quality, coordinated services for the best value.
Ensuring we are the best minds and biggest hearts.
Values
We foster trust while demonstrating transparency, accountability, integrity and honesty in all that we do.
We provide a quality experience to all we serve and ensure dignity and respect throughout the healing process.
We are a leader in patient safety, innovation, and education.
We empower and respect physicians, nurses, volunteers, and all members of our healthcare team while recognizing achievements and encouraging development.
We ensure sound financial stewardship by operating a well-managed, goal-directed, fiscally responsible organization.
We partner with others whose culture and values enhance our ability to improve the health of our community.
We’re here to answer your product-related questions
NAHQ wants to partner with you and your organization as you explore how to elevate the profession and advance the discipline of healthcare Quality & Safety.
Need customer service assistance?
For customer service issues, contact us at info@nahq.org or call us at (847) 375-4720. The team is available Monday-Friday from 8 AM-4:30 PM CT.
Important Information for CPHQ Recertification
The recertification process has been streamlined. Unlike previous years, you don’t need to list out your CE activities at the time of completing your application. Instead, you will be asked to attest to having met the requirements, further aligning with the honor-based system of recertification. In the event that your application is randomly selected for audit, you may be required to list your CE activities and submit supporting documentation.
While you may participate in NAHQ learning opportunities (Learning Labs, JHQ articles, etc.), you can only claim CE credit once for each activity. Therefore, if you’ve previously earned CE from a NAHQ learning opportunity, you can’t claim it again, nor will you see the repeat CE appear in your “My Learning� tab. This includes activities used in previous recertification cycles.
Remember, if you’re recertifying during the grace period (1/1/24-1/31/24), you already had to earn your CE hours by Dec 31, 2023.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ’s twice-validated healthcare quality competency framework.
We are excited to announce the release of the book “UNSTOPPABLE: Inspiring Stories of Perseverance, Triumph and Joy from Trailblazing Women in Healthcare“.
Be inspired by nine leading healthcare trailblazers, including our own CEO Stephanie Mercado, who empower us all with their vision and passions.
You’ll notice we’ve simplified the application process to recertify. You will not have to list your CE activities at the time of applying*. Simply attest that you met the requirements to complete the application.
*In the event of an audit, CPHQs may need to list activities and upload documentation in their NAHQ account.
Quality Education Resources
Join this informative session, “Quality Education Resources� Thursday, June 22 from 11-11:30 a.m. CT. You will learn about the range of NAHQ quality education resources available to you and hear directly from universities about the benefits they realized from implementing NAHQ’s content within their courses.
Maintain a Pulse on the Latest Quality & Safety Benchmarking Data
Learn more about NAHQ’s enhanced Quality and Safety Benchmarking Program, which provides timely insights to help U.S. hospitals and health systems create data-driven business cases for their quality and safety resourcing.
Understand the Variability Among Your Quality Team Through Workforce Accelerator
Join us Tuesday, May 2, at 11 a.m. CT, to learn more about the different options available to engage with NAHQ’s enterprise-wide solution, Workforce Accelerator®. Options range in size and scope and are designed to meet the various budgetary and timing needs of health systems as they embark on their quality journeys. Register today!
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
The National Association for Healthcare Quality® (NAHQ) has conducted groundbreaking research on the advancement of the quality and safety agenda and has published the results in a new workforce report. NAHQ’s Healthcare Quality and Safety Report answers the question: “Is today’s healthcare workforce doing the work that will advance critical priorities of quality, safety, equity, value, and system sustainability?� The answer is no.
Updated Maintenance Dates: Sunday, February 5, 2023
Maintenance is planned for Sunday, February 5, from 11 p.m.-4 p.m. CT. During this time, you will not have access to the “My Learning” section of your NAHQ account. We apologize for any inconvenience this may cause and thank you for your patience.
NAHQ’s Organizational Membership Subscription will serve as a one-stop shop for healthcare quality and safety training and education. Attend the February 2, at 11 a.m. CT, info session to further understand the new offering that will continue NAHQ’s focus of “Quality in Action.�
NAHQ has published an updated version of the CPHQ exam content outline.
The new exam content will take effect on March 15, 2023. Candidates planning to take the exam before March 15, 2023, can access the current CPHQ exam content outline and related resources on our website.
Missed NAHQ Next? Don’t worry, you can purchase NAHQ Next on-demand and receive access to all content for 60 days from purchase. Benefit from actionable content that addresses issues head-on and features “how-tos” and results. Buy now and have the opportunity to receive 40+ CEs.
Healthcare Quality and Safety Workforce Report: New Imperatives for Quality and Safety Mean New Imperatives for Workforce Development
Member Briefing Workshop and Healthcare Quality Week Webinar
October 7, at 12 p.m. CT
NAHQ will host an exclusive member briefing workshop where NAHQ CEO Stephanie Mercado and NAHQ President-Elect Nidia Williams will review the workforce report in-depth and prepare you to discuss it with your team and leadership during Healthcare Quality Week.
October 17, at 12 p.m. CT
To kick off Healthcare Quality Week, (HQW) NAHQ will host a complimentary webinar with NAHQ leaders to discuss the report, its impact and how you can leverage the report to your advantage.
You still have time! Register today for a multi-day virtual event that addresses the most urgent and important issues facing healthcare today that offers a full schedule of educational sessions organized around NAHQ's twice-validated healthcare quality competency framework.
