Description

Hartford Healthcare seeks a Quality Assurance Performance Improvement Coordinator to lead QA/PI initiatives within our Healthcare & Medical Services network. This role develops and monitors quality metrics, conducts audits, performs root cause analyses, and coordinates corrective action plans to ensure regulatory compliance and elevate patient safety. Partnering closely with clinical and operational leaders, the coordinator facilitates performance improvement projects, prepares reports for leadership and accreditation surveys, and supports staff education. Join a collaborative team culture focused on innovation, professional growth, and delivering exceptional patient care.
Develop, implement, and monitor quality assurance and performance improvement (QA/PI) plans
Collect, analyze, and report quality and performance data and metrics
Conduct chart reviews, audits, and tracers to assess compliance with standards
Perform root cause analysis and coordinate corrective and preventive action plans
Support readiness for regulatory and accreditation surveys (e.g., Joint Commission, CMS)
Collaborate with clinical and operational leaders on performance improvement initiatives
Facilitate QA/PI committees, workgroups, and interdisciplinary meetings
Provide education and coaching to staff on quality and patient safety practices
Prepare dashboards, reports, and presentations for leadership review
Identify opportunities to enhance patient outcomes, safety, and care experience
Quality assurance in healthcare
Performance improvement methodologies (PDSA, Lean, Six Sigma)
Data analysis and reporting
Clinical auditing and chart review
Root cause analysis and corrective action planning
Knowledge of regulatory/accreditation standards (Joint Commission, CMS)
Healthcare quality metrics and dashboards
Process mapping and workflow optimization
Presentation and report writing
Use of EHR and quality reporting tools
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Registered Nurse (RN) license preferred
Certified Professional in Healthcare Quality (CPHQ) preferred
Lean Six Sigma Green Belt or higher a plus
Experience with CMS and Joint Commission standards