Description

Hartford Healthcare is seeking a Quality Assurance Performance Improvement Coordinator to drive quality initiatives within our Healthcare & Medical Services network. This role leads data-driven performance improvement projects, monitors clinical quality metrics, and ensures compliance with regulatory standards. The coordinator will collaborate with clinical and operational teams to analyze trends, implement best practices, and sustain high-quality patient care. You will support audits, prepare reports for leadership, and educate staff on quality and safety initiatives in a culture of teamwork, compassion, and excellence.
Lead and coordinate quality assurance and performance improvement (QAPI) projects across assigned service lines
Collect, validate, and analyze clinical and operational quality data to identify trends and opportunities
Develop, track, and report key performance indicators and quality metrics to leadership
Support regulatory readiness and compliance with CMS, Joint Commission, and state quality standards
Facilitate root cause analyses and corrective action plans for quality and patient safety issues
Collaborate with interdisciplinary teams to design and implement evidence-based process improvements
Prepare clear dashboards, reports, and presentations for leadership and frontline staff
Educate and coach staff on quality methodologies, policies, and performance expectations
Support internal audits, chart reviews, and documentation improvement initiatives
Promote a culture of continuous improvement, patient safety, and service excellence
Quality assurance in healthcare
Performance improvement / QAPI
Data analysis and reporting
Healthcare quality metrics and KPIs
Regulatory compliance (CMS, Joint Commission)
Root cause analysis and corrective action planning
Process improvement methodologies (e.g., PDSA, Lean, Six Sigma)
Clinical documentation review
Dashboard and presentation development (Excel/BI tools)
Interdisciplinary team facilitation and communication
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k
Registered Nurse (RN) – preferred
Certified Professional in Healthcare Quality (CPHQ) – preferred
Experience with CMS, Joint Commission, and state regulatory standards