Description

Heartwell Services, LLC seeks a detail-oriented Quality Assurance Specialist to ensure high standards in non-medical home care for seniors and adults with disabilities. This role audits client records, care plans, and visit documentation for accuracy and regulatory compliance, conducts home visit quality checks, and gathers client feedback. The specialist tracks quality metrics, identifies trends, and partners with supervisors to develop corrective actions and training. You will support caregiver coaching on documentation and best practices, help maintain policies and procedures, and promote a compassionate, person-centered culture that supports safe, dignified care in clients’ homes.
Audit client records, care plans, and visit documentation for accuracy and completeness
Conduct home visit quality checks and observe service delivery for compliance with standards
Gather, track, and analyze client and family feedback to identify quality trends
Monitor quality metrics and prepare reports for leadership and care teams
Partner with supervisors to design and implement corrective action and improvement plans
Support caregiver coaching on documentation, policies, and quality best practices
Assist in maintaining and updating quality policies, procedures, and checklists
Coordinate internal quality reviews to ensure regulatory and agency compliance
Collaborate with care coordinators to resolve service issues and concerns
Promote a compassionate, person-centered culture focused on safe, dignified care
Quality auditing and monitoring
Healthcare/home care regulatory compliance
Documentation review and accuracy checking
Data tracking and basic reporting
Client and caregiver interviewing
Root cause analysis and problem solving
Care management or home care operations knowledge
Electronic records or care management software
Training and coaching support
Time management and organization
Medical Insurance
Dental Insurance
Vision Insurance
401k
Certified Professional in Healthcare Quality (CPHQ) preferred
Experience with home care or healthcare quality/compliance programs
Knowledge of state home care regulations and documentation standards
Familiarity with electronic health record or care management systems
Valid driver’s license and reliable transportation for home visits