Career Center

Position Objective:

Under the direction of the VP, Quality and Safety, the Director, Quality and Safety identifies, develops, formulates, and implements strategic goals and objectives for Luminis Health’s (LH) Quality and Safety program.  The Director will work with the acute care hospitals, the LH ambulatory practices, clinicians, health system leaders, and interdisciplinary teams to consistently deliver measurable improvements and provide structure to assure the achievement of quality and safety goals and regulatory compliance as a high reliability organization. Staff the Director will directly supervise, and lead are at the two acute care hospitals locations (the Anne Arundel Medical Center is in Annapolis and Doctors Community Medical Center is in Lanham); the Director is expected to split time on-site at both hospitals.

Essential Job Duties:

1. Participates, with other senior ambulatory and hospital personnel in the analysis, planning and strategy formulation of ambulatory and hospital entity goals and the implementation of plans and programs; analyzes operations and clinical outcomes to determine potential enhancements or improvements to processes and activities.
2. Key leader in the development, monitoring and ongoing refinement of quality and safety standards across all hospital, ambulatory and medical groups of Luminis Health including office practices and extension with community partners.
3. Provides support and leadership in the areas of clinical performance and process improvement, guidance and/or facilitation in response to risk, safety, and licensing requirements for the organization to create a high reliability organization as outlined in LH Quality and Safety Plan.
4. Leads, monitors and trends root cause analysis (RCA) and any actions resulting from root cause analysis and case reviews and reports back findings and updates.
5. Manages projects to ensure timely completion of reports by identifying data sources, collects data to establish quality and patient safety measures, coordinates with data analysts and tracks data specifications and facilitates meetings, bridging the analytics to clinical and operational requirements.
6. Triages the urgency of safety events alerting the Vice President of Quality and Safety and operational leaders to activate resources if needed.
7. Provides general education about quality and process improvement tools, patient safety and processes involved with event reviews to clinical staff and graduate medical education trainees.
8. Provides leadership/administrative coordination for and participates in the LH System Quality Council and LH Patient Safety Committees. 
9. Gathers data from internal and external (local, state and national) data sources to establish benchmarks/goals for Quality and Safety indicators and works with LH Data Specialists to provide data reports for enterprise executives and Service Line Quality Councils. Gathers information and ensures application of high reliability principles learned from quality and safety initiatives throughout the country that are applicable to LH Quality and Safety Plan. Works with LH quality data specialists
10. Develops and implements methods of systemic performance improvement as Supervises all staff within the LH Quality/Safety Department and manages the department budget.

The minimum level of education and experience for this position includes:

• Completion of formal M.S. degree in healthcare related field from an approved educational institution.
• Five to eight years in health care with increasingly complex management experience demonstrated. With at least 5 years’ experience in the provision of Quality and Safety Management.
• Experience with word processing and spreadsheet applications, Microsoft Teams and Microsoft Outlook.
• Demonstrated understanding and implementation of continuous quality improvement methodologies in a health care setting. TeamSTEPPS, and Lean SixSigma proficiency experience preferred
• Demonstrated knowledge of federal and state regulations related to health care as well as knowledge of Joint Commission healthcare standards, CMS, NCQA, State of Maryland, and other legislative and regulatory initiatives.
• Experienced with High Reliability and Safety initiatives, Just Culture and with electronic quality data tools /systems.
• Demonstrates strong interpersonal skills and relationships with all levels of hospital and medical staff and Board of Directors. 

Required License/Certifications:

• CPHQ or CPPS certification preferred.
• Current licensure as a registered nurse by the Board of Nursing or equivalent clinical certification preferred

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Light Duty

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Luminis Health Leadership Benefits Overview:

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Performance Based – Leadership Variable Pay Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

*Benefit offerings based on employment status

About Luminis Health

Luminis Health is a nationally recognized health system in Maryland. With more than 700 inpatient beds and nearly 100 sites of care across the region, including Anne Arundel Medical Center, Doctors Community Medical Center, J. Kent McNew Family Medical Center, Pathways, and Luminis Health Clinical Enterprise, we are committed to providing easy access to high-quality care, near to where people, live, work and play. Luminis Health believes that health and wellness are fundamental to everyone and by working side by side with our community, patients, and partners, we generate a positive impact for all. We are committed to diversity and addressing health equity. We believe access to healthcare should be refreshingly easy. Our R.I.S.E. values of Respect, Inclusion, Service, and Excellence guide how we work together every day. We will enhance the health of the people and communities we serve, because we believe that we're better together. All of us.

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